Customer support
Questions about finding a provider, your account, an appointment, or using Mobiliq.
Contact Mobiliq
Tell us how we can help.
Need help with a booking, your business, or your account? Tell us what you need and we’ll help you find the next step.
Contact details
Do not include passwords, full payment-card numbers, or other sensitive credentials in your message.
Start with a quick question
Chat with Mobiliq Assistant.
Use the Help button in the lower-right corner for general guidance. When your question needs account-specific help, the assistant will hand the conversation to Mobiliq Support for follow-up.
The assistant cannot access your account, change a booking, issue a refund, or perform an action on your behalf. Do not share passwords, security codes, full card numbers, or other sensitive credentials.
Choose a topic
Let’s get you to the right help.
Choose the topic closest to your question and tell us what happened.
Business support
Help with business onboarding, your marketplace profile, services, billing, or team access.
Privacy, security, and trust
Ask a privacy question, report an account-security concern, or share a trust-related issue.
Frequently asked questions
Quick answers before you reach out.
How do I find and book a mobile service?
Choose Find a Pro, enter your service and ZIP code, and compare nearby providers. Review the service and price, then follow the booking steps.
Can Mobiliq change or cancel my appointment?
Use your Mobiliq appointment page to manage an eligible marketplace cancellation. Contact the provider for onsite scheduling coordination and Mobiliq Support for booking, payment, cancellation, or refund help.
Who handles service-quality or refund questions?
Contact the provider about the work performed. Contact Mobiliq Support about marketplace payments, cancellations, deposit refunds, disputes, or account issues.
How can my business join Mobiliq?
Start with a free business account, tell customers what you offer, and add your services, team, and availability.
How do I report a privacy, security, or trust concern?
Choose Privacy, security, and trust below to send a secure support request. Do not include passwords, security codes, full card numbers, or other sensitive credentials.
Can the AI assistant access my account or take actions?
No. The assistant provides general guidance only. It cannot access accounts, change bookings, issue refunds, or perform actions on your behalf.
Before you contact us
Contact the provider for onsite coordination, service quality, licensing, or insurance details. Contact Mobiliq Support for marketplace bookings, payments, cancellations, deposit refunds, disputes, account access, technical issues, privacy, or trust concerns.